PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!

• Develop and implement customer strategies by translating customer feedback into actionable insights for the DACH markets, collaborating closely with your team and global teams.
• Lead, develop, and expand a high-performing team focused on creating brand promoters through exceptional customer experience, service, and analytics.
• Collaborate closely with the Country Manager to ensure a balanced approach between customer-centricity and business needs.
• Oversee and manage a diverse team of customer-focused professionals, fostering collaboration, knowledge sharing, continuous improvement, and successful delivery of ongoing and future projects.
• Build strong relationships with Production, Logistics, and Warehouse teams to create added value by balancing customer focus with business objectives, ensuring a seamless collaboration.
• Take ownership of projects, bringing a pragmatic approach and a hunger for impactful results.
• Enjoy full autonomy and decision-making power to drive customer excellence, building renowned customer operations and systems.